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Aurora Neurodiversity Program 2023: APS4/5 Billing and Data Analyst Canberra, ACT

Specialisterne Australia offers an alternative pathway for people on the autism spectrum to connect with employers who recognise and value the contributions and talents that individuals on the spectrum can bring to their organisations. We are excited to partner with Services Australia in their Aurora Neurodiversity Program,, for a Billing and Data Analyst from within our community of talented autistic candidates.

About Services Australia

We touch the lives of almost every Australian and we are here to help people meet life’s challenges. Services Australia is responsible for the delivery of advice and high quality, accessible social, health and child support services and payments. We continually build on our foundation of service excellence to shape how government services are delivered to the Australian community. Our task is to modernise the way we work to deliver simple, helpful, respectful and transparent services every time. We offer work that improves the lives of Australians, great working conditions, workplace diversity and inclusion that reflects the community we serve and flexible work practises for work and family life balance.

Aurora offers:

  • An inclusive recruitment process that allows candidates to demonstrate their skills and capacity in a format that removes barriers from traditional recruitment processes

  • 18-month employment contract with a competitive salary

  • Learning and development – including on-the-job and formal training/qualification

  • Ongoing support and coaching throughout the program from an experienced neurodiversity specialist provider

  • A dedicated agency relationship manager.

About the role

APS4/5 Billing and Data Analyst (1 Vacancy)

About the team – Cross Government Services Branch

The Cross Government Services Branch leads Services Australia's engagement with partner agencies to deliver high quality cross government services and supports the delivery of shared services to a number of Commonwealth entities.

This includes:

  • building and maintaining strategic relationships with partner agencies

  • developing and maintaining the Cross Government Services Catalogue

  • working with service owners to mature business processes that deliver efficiencies and value to our clients; and

  • providing guidance and alignment to the Whole of Government shared services transformation agenda.

The branch is leading the delivery of the Shared Services charter outcomes in order to achieve our transformation ambition to ‘become the provider of choice for delivering shared government services. Services Australia is positioned as the leader in the delivery of shared services and recognised as a trusted enabler, allowing clients to get on with their core business.

The CGS Billing and Reporting team are responsible for:

  • Maintenance and ongoing management of CGS billing schedules.

  • The billing of CGS External Costing Requests (ECR), Technical Service Proposals (TSP), Indigenous Apprenticeship Program (IAP) and catalogue services.

  • CGS Reporting and data collection.

  • Ad-hoc billing and reporting advice as required.

  • CGS revenue distribution for both ICT and Corporate services.


The roles are full-time, non-ongoing/ongoing, non-ongoing contracts for up to 18 months.

Location of role

These roles are located in Canberra, ACT

Aurora Neurodiversity Program 2023

APS4/5 Billing and Data Analyst | Canberra, ACT

Please Note: All applications must go through Specialisterne Australia. Our partner employers do not handle applications directly for these opportunities.

What you will do

As a Billing Data Analyst you will work as part of a multi-skilled team. Duties may include some or all the following:

  • assist senior staff with administration and documentation as required

  • liaise with stakeholders to develop an understanding of their requirements and concerns

  • assist team to examine and organise requirements to record dependencies, relationships and identify logical sequences

  • assist with reviewing business processes to determine areas for improvement or change

  • draft a range of written material including business cases, reports, executive briefs and corporate documentation

  • detect data inconsistencies

  • assess, integrate and coordinate data coming from multiple sources

  • support and assist with the data management process including collating, creating, maintaining, and distributing data

  • escalate issues that adversely impact on billing, reporting, performance and/or service

  • monitor and manage work output and quality against established performance standards through quality analysis and reporting

  • monitor and report on the achievement of business outcomes, key performance indicators and quality assurance to assist local management to manage overall performance

  • provide billing support and advice to business areas

  • prepare correspondence such as reports, corporate and ICT information for review by senior staff

What you should have

Ability to:

  • adapt to a changing environment and assist others to adjust

  • investigate and respond to identified issues and escalate as needed

  • build rapport and maintain stakeholder relationships

  • collaborate with other staff in immediate area and in other areas of the agency

  • communicate confidently and present messages in a clear, concise and articulate manner

  • prioritise competing tasks and work collaboratively to see projects through to completion

  • research and make sound decisions based on sound subject matter knowledge and judgment

  • undertake analysis and draw accurate conclusions based on evidence

  • support and provide assistance to others

  • work independently and as part of a team under general direction

  • identify expectations and concerns.

What is nice to have: These things are not essential, but if you have them that is great:

  • legislation, policies, procedures and information management requirements relevant to the work area

  • relevant systems and tools

  • Excel, Power BI and PowerPoint

  • roles and responsibilities of the agency

  • the Enterprise Agreement and conditions of employment

  • the agency’s privacy, ethics, workplace health and safety and security protocols

  • the agency’s strategic and operating environment

  • the function of the work area and its role in the wider agency

  • the Public Governance, Performance and Accountability Act (PGPA).

What you must have To apply for these roles, these things are essential:

  • Must be 18 years of age or over

  • Must have a diagnosis of autism (including Autism spectrum disorder, Asperger's disorder, Autistic disorder, or PDD-NOS). ‘Specialisterne may be required to provide evidence of your diagnosis to Services Australia to confirm your eligibility for the program.’

  • Must have proof of Australian Citizenship and agree to background checks

  • Must be able to obtain a Baseline security clearance

  • Must live (or be willing to relocate to) a daily commutable distance to Greenway, Canberra, ACT.

Application process:

Step 1

Before you can apply for jobs through Specialisterne Australia, you must first register with us as an eligible candidate using the form on this page. You only need to do this once, existing candidates already registered using this form can proceed to login at the candidate portal. To commence the registration process, please make sure you have the required documents stated below:

  1. Evidence of an Autism Spectrum Disorder (ASD) diagnosis. Evidence could be a Diagnostic Assessment or a letter from a treating medical practitioner.

  2. Proof of Australian Citizenship. Accepted documents are one of the following:

  • Australian Birth Certificate

  • Current Australian Passport

  • Certificate of Australian Citizenship

Step 2


Upload your documents using the form provided on this page below. A member of our team will check your eligibility and you will then be sent a link to complete an online registration form with Specialisterne Australia. After you have completed your registration form, you will be sent a link to the candidate portal to upload supporting documents and apply for our jobs.


If you have already registered as an eligible candidate with Specialisterne Australia using the form below and have an account, you can login to your account in the candidate portal to apply for the jobs or opportunities you are most interested in. A link to the candidate portal is contained in the form provided on this page below.

Step 3

Shortlisted applicants will be invited to participate in activities and assessments delivered by Specialisterne and Services Australia to determine their suitability for the various opportunities. Talk to us if you need some flexibility to participate in these, particularly if you cannot attend because of work or study commitments.

Step 4

At the conclusion of the activities, successful candidates will be offered employment. If you are unsuccessful, you may be considered for other Specialisterne opportunities.

Activities will be delivered in-person and online in a virtual assessment centre environment and therefore candidates are expected to have use of their own computer with a webcam and microphone and have access to the internet.

About Specialisterne Australia

Specialisterne Australia exists because autistic candidates are being overlooked for employment, largely due to the many barriers that autistic candidates come up against when competing for employment in typical recruitment practices.

Specialisterne has created an end-to-end recruitment and employee support framework that removes those typically found barriers, and replaces them with practical, demonstrative assessments and activities whereby candidates, over a patient process, have the opportunity to:

  • better understand the requirements of the roles they are competing for to assess if they are the right opportunities for them

  • meet team members and managers throughout the process

  • connect with others who have previously gained employment via this program

  • demonstrate through practical assessments and activities their motivation and suitability for the available roles over a patient process

  • ‘show’ what they can do (not just tell someone what you can do)

At Specialisterne Australia our values are Respect, Clarity, Accommodation, and Accessibility. We keep these in mind in all that we do. We work with our partner employers to promote and sustain a diverse and inclusive workforce.

To support you further throughout your journey, we provide a mentor and buddy, and we work with you to tailor an individual plan to accommodate your needs in the workplace, also providing a period of support for both you and your future employer, ensuring a successful transition into your new role.

More information:

We look forward to receiving your applications.

Aurora Neurodiversity Program

A pathway for people with autism to start their career in the Australian Public Service (APS) with opportunities in Services Australia.

The Aurora Neurodiversity Program (the Program) recognises the unique skills and talents people who are neurodivergent can bring to work. The Program seeks to improve career outcomes and offers professional development and work experience by providing a gateway to the APS.


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