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Project Support Officer - Transport for NSW

Updated: Oct 20, 2023

We are excited to partner with Transport for NSW in their search for a Project Support Officer from our community of neurodivergent candidates.

Specialisterne Australia offers an alternative pathway for neurodiverse individuals to connect with employers who recognise and value the contributions and talents that neurodivergent people can bring to their organisations.

Project Support Officer Paramatta, NSW


Transport for NSW is passionate about making NSW a better place to live, work and visit. Their vision is to give everyone the freedom to choose how and when they get around, no matter where they live. Right now, Transport for NSW are delivering the largest Infrastructure program Australia has ever seen – to keep people and goods moving, connect communities and shape the future of our cities, centres and regions. Transport for NSW are also committed to creating a diverse, inclusive and flexible workforce, which reflects the community and the customers we serve.

Transport for NSW is comprised of numerous integrated divisions that focus on achieving community outcomes for the greater good and on putting their customers at the centre and their people at the heart of everything they do.


Location: Paramatta, Sydney

Employment Status: Full-time, permanent

Classification: Grade 5

Positions Available: 1

Commencement Date: January 2024

Dress Policy: Business attire when working from the office.

Working options:

  • Flex-time is offered to allow eligible employees to vary their start and finish times within the bandwidth of 7 hours to help meet work/life commitments.

  • 35-hour week is required

  • Employee may work from other TfNSW offices, however, there is a requirement to work from Parramatta on the scheduled ‘anchor day/s’.

  • Potential for working from home

Job Statement:

Project Support Officer (TfNSW) - Job Statement
Download PDF • 197KB


The role provides high-level project support and coordination to project teams by working collaboratively with project teams and coordinating project-related information, which supports the efficient and on-time delivery of projects.


  • Assist in the preparation of project delivery documentation, the development of high-level programs and strategies, and monitoring all stages of delivery.

  • Coordinate and compile information and prepare project and program reports which require identifying and collating relevant data from multiple sources.

  • Develop presentations, fact sheets and other information documents.

  • Assist in the collection and maintenance of project metrics and in organising and participating in site visits and other project-related events.

  • Provide assistance and support as directed in elements of contract management, including preparing, issuing and responding to general correspondence relating to all aspects of contract management, including invoice processing and correspondence.

  • Create and maintain files and documents as per records management procedures to enable efficient retrieval of information as required, and archive project files, accordingly, maintain efficient retrieval at short notice.

  • Demonstrate the five ways of leading behaviours to deliver organisational outcomes for Transport for NSW's customers, people and communities for the greater good.


  • Managing time and prioritising issues given a constant range of issues and competing demands.

  • Collaborating with project team members to ensure that information and reporting is current, timely and relevant.

  • Working cooperatively and pro-actively with organisations, interfacing with the project team and building solid working relationships and partnerships.


Reporting line manager - Internal

  • Escalate issues, keep informed, advise and receive instructions

  • Provide regular updates on key projects, issues and priorities

  • Contribute to strategic planning, policy development and decision-making

Management team - Internal

  • Provide advice and respond to requests for information

Work team - Internal

  • Participate in meetings, share information and provide input on issues

  • Support team members and work collaboratively to contribute to achieving team outcomes

  • Respond to queries, identify needs, redirect, escalate or resolve issues

Business Partners, Service Providers, Providers of Specialist Contracting and Consultancy Services - External

  • Respond to queries, identify needs, communicate services and redirect, escalate or resolve issues

Other Government Agencies (State and Commonwealth), including Private Sector Groups, Corporate and Industry Associations - External

  • Participate in forums, groups to represent agency and share information

  • Provide advice and respond to requests for information


These things are important to have:

  • Demonstrated experience in project coordination/administration or expertise in a project delivery environment or knowledge of project delivery processes and reporting methods.

  • Ability to work flexibly, autonomously, meet deadlines within short time frames, and manage changing priorities.

  • Time management and ability to prioritise conflicting tasks.

  • Able to work cooperatively with the project team and build solid working relationships.

  • General computer and Microsoft Suite (Word, Excel, PowerPoint) skills.

  • Communication skills are essential, as Project Support Officers will be required to liaise and coordinate with other Project Support Officers and Business Support on a regular basis.

  • Ability to recognise, communicate, and refer complex issues or those with political ramifications to a higher level of authority.

  • Understand and apply effective planning, coordination and control methods relevant to project management.

  • Ability to achieve results through the efficient use of resources and a commitment to quality outcomes.

  • Commitment to customer services by providing customer-focused services in line with public sector and organisational objectives


These things are not essential, but if you have them that's great:

  • Certificate or Diploma of Business Administration


To apply for these roles, these things are essential:

  • Must be 18 years of age or over

  • Must have a diagnosis of Attention-deficit/hyperactivity disorder (ADHD) or autism (including Autism spectrum disorder, Asperger's disorder, Autistic disorder, or PDD-NOS).

  • Must have proof of Australian Citizenship and agree to background checks

  • Must live (or be willing to relocate to) a daily commutable distance to Paramatta

  • Must be able to participate in the Specialisterne Workshop and Assessment Centre process

To learn more about how Transport for NSW supports neurodivergent individuals and those with disabilities, please click here.

If you have any questions about the application process, please email


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