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Aurora Neurodiversity Program 2023: APS5 Solution Designer Canberra, ACT

Updated: May 26, 2023

Specialisterne Australia offers an alternative pathway for people on the autism spectrum to connect with employers who recognise and value the contributions and talents that individuals on the spectrum can bring to their organisations. We are excited to partner with Services Australia in their Aurora Neurodiversity Program,, for Solution Designers from within our community of talented autistic candidates.

About Services Australia

We touch the lives of almost every Australian and we are here to help people meet life’s challenges. Services Australia is responsible for the delivery of advice and high quality, accessible social, health and child support services and payments. We continually build on our foundation of service excellence to shape how government services are delivered to the Australian community. Our task is to modernise the way we work to deliver simple, helpful, respectful and transparent services every time. We offer work that improves the lives of Australians, great working conditions, workplace diversity and inclusion that reflects the community we serve and flexible work practises for work and family life balance.

Aurora offers:

  • An inclusive recruitment process that allows candidates to demonstrate their skills and capacity in a format that removes barriers from traditional recruitment processes

  • 18-month employment contract with a competitive salary

  • Learning and development – including on-the-job and formal training/qualification

  • Ongoing support and coaching throughout the program from an experienced neurodiversity specialist provider

  • A dedicated agency relationship manager.

About the role

APS5 Solution Designer (2 Vacancies)

About the team – Digital Medicare Enrolments Project

The Online Systems Branch is responsible for delivering digital solutions that provide improved and consistent experiences for our customers, staff and partners. The branch works closely with business areas to design and deliver simple and helpful services. While we design and build the user interface for customer ease, we also ensure the staff experience is just as simple and that systems just work.

The branch is responsible for the design, development, testing and production support of:

  • Centrelink online self-services, for customer online accounts, claims and data exchanges

  • cross government Information Communications Technology (ICT) online self-services for Department of Veteran Affairs and National Disability Insurance Agency

  • enterprise outbound communication, such as letters and notifications

  • Interactive Voice Response (IVR) and voice bio-metrics​


The roles are full-time, non-ongoing/ongoing, non-ongoing contracts for up to 18 months.

Location of role

These roles are located in Canberra, ACT

Aurora Neurodiversity Program 2023

APS5 Solution Designer | Canberra, ACT

Please Note: All applications must go through Specialisterne Australia. Our partner employers do not handle applications directly for these opportunities.

What you will do

Solution Design Professionals design, create, evaluate and document technology solutions on new and existing ICT systems.

Solution Designers are responsible for designing and analysing ICT systems and products. They gather requirements for process improvements and new features by engaging business users and development and testing teams. They are responsible for writing functional specifications from the business requirements.

  • deliver flexible, quality service and products to improve customer experience

  • work under the general direction of senior staff to deliver results

  • make ethical, evidence-based decisions

  • build rapport and maintain stakeholder relationships.

As a Solution Designer you will work as part of a multi-skilled team. Duties may include some or all the following:

  • perform analysis and evaluation of business processes and requirements

  • support the creation and implementation of solutions to meet business needs

  • support the creation and maintenance of solution documents

  • provide support to daily operations and monitor performance of business solutions

  • adhere to delivery and support methodologies and contribute ideas for improvement

  • perform technical application assessments considering risks and benefits

  • conduct testing activities such as test coverage reviews, formal or informal test execution and test planning

  • collaborate with stakeholders to resolve issues, solve problems and ensure effective and timely implementation of projects

  • undertake project quality management tasks such as peer and quality reviews of specifications and design documents

  • prepare correspondence such as reports and technical documentation for review by senior staff

  • escalate issues as required and suggest alternative approaches and solutions

  • assist with cost analysis activities as required

  • support the life cycle of changes and improvements to systems

  • provide training, guidance and support for new staff where required exercise delegations in line with legislation and guidelines as required

What you should have

These things are important to have:

  • translate technical information for non-technical audiences

  • communicate clearly with both technical and non-technical audiences, both verbally and in writing

  • identify and analyse information and make recommendations based on evidence

  • think critically and analytically to solve problems

  • work collaboratively and integrate agile ways of working

  • adopt and support others to adopt emerging trends and new ways of working

  • seek and suggest innovations and improvements

  • identify and assess risks and take appropriate action

  • manage time and organise work to support team performance expectations

  • support change initiatives and encourage others to embrace change

  • discuss issues with credibility, transparency and respect

  • work in a changing work environment

What is nice to have: These things are not essential, but if you have them that’s great:

  • Love problem solving

  • Enjoy performing research and analysis activities

  • Can communicate and convey key messages, verbal and written

  • Can work as part of a team

What you must have To apply for these roles, these things are essential:

  • Must be 18 years of age or over

  • Must have a diagnosis of autism (including Autism spectrum disorder, Asperger's disorder, Autistic disorder, or PDD-NOS). ‘Specialisterne may be required to provide evidence of your diagnosis to Services Australia to confirm your eligibility for the program.’

  • Must have proof of Australian Citizenship and agree to background checks

  • Must be able to obtain a Baseline security clearance

  • Must live (or be willing to relocate to) a daily commutable distance to Greenway, Canberra, ACT.

Application process:

Step 1

Before you can apply for jobs through Specialisterne Australia, you must first register with us as an eligible candidate using the form on this page. You only need to do this once, existing candidates already registered using this form can proceed to login at the candidate portal. To commence the registration process, please make sure you have the required documents stated below:

  1. Evidence of an Autism Spectrum Disorder (ASD) diagnosis. Evidence could be a Diagnostic Assessment or a letter from a treating medical practitioner.

  2. Proof of Australian Citizenship. Accepted documents are one of the following:

  • Australian Birth Certificate

  • Current Australian Passport

  • Certificate of Australian Citizenship

Step 2


Upload your documents using the form provided on this page below. A member of our team will check your eligibility and you will then be sent a link to complete an online registration form with Specialisterne Australia. After you have completed your registration form, you will be sent a link to the candidate portal to upload supporting documents and apply for our jobs.


If you have already registered as an eligible candidate with Specialisterne Australia using the form below and have an account, you can login to your account in the candidate portal to apply for the jobs or opportunities you are most interested in. A link to the candidate portal is contained in the form provided on this page below.

Step 3

Shortlisted applicants will be invited to participate in activities and assessments delivered by Specialisterne and Services Australia to determine their suitability for the various opportunities. Talk to us if you need some flexibility to participate in these, particularly if you cannot attend because of work or study commitments.

Step 4

At the conclusion of the activities, successful candidates will be offered employment. If you are unsuccessful, you may be considered for other Specialisterne opportunities.

Activities will be delivered in-person and online in a virtual assessment centre environment and therefore candidates are expected to have use of their own computer with a webcam and microphone and have access to the internet.

About Specialisterne Australia

Specialisterne Australia exists because autistic candidates are being overlooked for employment, largely due to the many barriers that autistic candidates come up against when competing for employment in typical recruitment practices.

Specialisterne has created an end-to-end recruitment and employee support framework that removes those typically found barriers, and replaces them with practical, demonstrative assessments and activities whereby candidates, over a patient process, have the opportunity to:

  • better understand the requirements of the roles they are competing for to assess if they are the right opportunities for them

  • meet team members and managers throughout the process

  • connect with others who have previously gained employment via this program

  • demonstrate through practical assessments and activities their motivation and suitability for the available roles over a patient process

  • ‘show’ what they can do (not just tell someone what you can do)

At Specialisterne Australia our values are Respect, Clarity, Accommodation, and Accessibility. We keep these in mind in all that we do. We work with our partner employers to promote and sustain a diverse and inclusive workforce.

To support you further throughout your journey, we provide a mentor and buddy, and we work with you to tailor an individual plan to accommodate your needs in the workplace, also providing a period of support for both you and your future employer, ensuring a successful transition into your new role.

More information:

We look forward to receiving your applications.

Aurora Neurodiversity Program

A pathway for people with autism to start their career in the Australian Public Service (APS) with opportunities in Services Australia.

The Aurora Neurodiversity Program (the Program) recognises the unique skills and talents people who are neurodivergent can bring to work. The Program seeks to improve career outcomes and offers professional development and work experience by providing a gateway to the APS.


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